German store information

Your advantages in the IDEAL online store (exclusively available in the German market)

• Professional advice via free hotline (available within Germany: +49 (0)7433 2690) or by email
• 30-day return policy
• Secure ordering & payment options
• Free shipping from 50 €

Returns & complaints

The most important information at a glance:

• Returning items: You can return your goods within 30 days of receipt without giving any reason. The goods must be complete and undamaged.
• Goods damaged during transport: Please report the damage immediately, but no later than two weeks after receipt of the delivery. We will send you a replacement as soon as possible.
• Warranty / Guarantee: All information can be found here .

For all types of returns, please contact us by email at shop@ideal.de. Please include your name, address, and invoice/customer number in the email. We will be happy to assist you and send you a free return shipping label and return slip ( register your return now ).

Payment

In our shop you can generally use the following payment methods:

Shipping costs (Germany only)

A shipping fee of €5.95 will be charged to the customer. The shipping costs will be displayed to the customer before placing their order. Shipping is free for orders over €50.00. All prices include 19% VAT. Shipping is via GLS parcel service.

Terms and Conditions

All further information can be found in our General Terms and Conditions for the IDEAL online shop.